FAQ

nairabitkoin.com is an e-currency exchange website for buying/selling bitcoin, litecoin, ethereum, perfect money and Chinese Yuan in Nigeria.


Frequently Asked QuestionsOur focus and mission

nairabitkoin.com is an e-currency exchange website for buying/selling bitcoin, litecoin, ethereum, perfect money and Chinese Yuan in Nigeria.

The term e-currency implies that it is a digital form of currency, or alternatives to paper (physical) money.

On the home page of our website, you would see a sign up button. Fill out your information accurately and submit. An account would be created for you immediately. In the event that you forget your password, click the reset password button and you would be able to set a new password for your account. Please keep your account password safe, our staff would NEVER ask you for your password.

Once you login to your account, click on the "sell" button on your dashboard. We have made the process as simple and user-friendly as possible. Complete the sell order form and follow the payment instructions you see on the page. Once we receive your payment and your order is completed, you would receive a notification by email and SMS.

Once you login to your account, click on the "buy" button on your dashboard. We have made the process as simple and user-friendly as possible. Complete the buy order form and follow the payment instructions you see on the page. Once we receive your payment and your order is completed, you would receive a notification by email and SMS.

When you log into your account, create a buy order for Chinese Yuan and supply the account details on the order page. The total amount (in naira) to be paid by you would be calculated based on our present rate. Click the "I have paid button" after making payment. Once your payment (in naira) is received and your order is completed, the payment confirmation would be sent to your email.

Our rates are fixed. However, we do offer an amazing rates for cryptocurrency and perfect money orders of $500 and above. The amount you are to pay would be calculated automatically at a reduced rate if your buy/sell order is more than $500.

For cryptocurrency and perfect money orders, the minimum order value we can process presently is $50. For Chinese Yuan (CNY/RMB/¥) orders, the minimum order value we can process is ¥5,000.

We usually process orders any time within 0-4 working hours. However, in very rare situations, order processing could be delayed for up to 1 business day due to unforeseen circumstances. Please do contact us if your order has not been completed after 24 hours.

Yes, we accepts cash payments less than ₦100,000. For amounts greater than this, please do a cash deposit to any of our accounts displayed when you create an order.

If you have cryptocurrency or perfect money to sell to us, you may go ahead and create a sell order without verifying your account. However, for people that want to buy cryptocurrency, perfect money or Chinese Yuan from us, account verification is compulsory. The verification process takes less than 5 minutes once you have your the documents we require ready. You can upload via webcam or upload from your device.

We usually ask that you submit clear photos when trying to verify your account. If your verification is declined, it's most likely that the photo(s) you submitted were not clear enough. If your verification was declined for any other reason, we would communicate the reason to you.

No, you cannot. For security reasons and to prevent fraud, we do not accept payments from any account that does not bear the same name with what is on your profile. If you do, your order would not be processed and we would not issue any refund.

Yes, you can. You would be able to verify your company account after completing your personal account verification. Just click on the "verify company account" button once your personal account verification has been approved.

Monday-Saturday 8 a.m. - 11 p.m.
Sunday 12 p.m. - 10 p.m.

We have a robust referral program in place to reward you for bringing new customers our way. However, you are not allowed to refer yourself. You would receive ₦1/$ for each completed order made by anyone you refer to us. You can track your earnings on your dashboard and request a withdrawal once the amount is over ₦2,000